Coinsquare migrated all of our clients over to an upgraded version of the platform in 2022. As part of this process, every client was given a brand new set of deposit addresses associated with our new platform, replacing all previous deposit addresses.
Going forward, you should always use your new deposit addresses for any deposits sent to Coinsquare. You can find your deposit address for any fully supported digital asset here.
If you accidentally deposit to your old Coinsquare address instead of your current address, reach out to our Support team. Be sure to have your deposit details on hand, such as the digital currency name, source address, transaction ID, and amount.
In the event that we are able to retrieve this deposit, we will contact you directly. Note that there might be a recovery fee withheld from the amount we retrieve for you, in the event we are able to do so. Please note that recovery is not guaranteed.