At Coinsquare, we prioritize the security of our users which is why we use Onfido for identity verification. While Onfido is a third-party provider, it is a trusted platform that we utilize to ensure the safety and security of your Coinsquare accounts.
We may ask you to complete Onfido checks for many different reasons including but not limited to:
- Account changes such as phone number updates, email updates, etc.
- Lifting any withdrawal restrictions that are placed on the account
- Confirming that your account is not compromised
If you are unsure about an email you have received that appears to be from Coinsquare, please contact our Support Team.