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Why am I receiving a "We couldn't complete your request" error when getting a quote?

Updated

If you get an error while trying to get a quote, please check that your device's time is set to sync automatically and try again.

Windows

  1. From the Settings menu, navigate to Time & language.
  2. Ensure that you have Set time automatically and Set time zone automatically toggled ON.

Mac

  1. From System Preferences, navigate to Date & Time
  2. On the Date & Time tab, ensure the Set date and time automatically box is checked.
  3. On the Time Zone tab, ensure that the Set time zone automatically using current location box is checked.

iOS

  1. From Settings, navigate to General and then Date & Time
  2. Ensure that Set Automatically is toggled ON

Android

  1. From Settings, navigate to System (or General management) and then Date and time
  2. Ensure that you have Automatic date and time toggled ON

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