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How do I update my home address?

Updated

If you’re looking to update the home address we have on file, you’ll need the help of our Support Team! Contact us here. Only Canadian addresses may qualify and you will be asked to provide a proof-of-address document confirming your residency.

Please note that a P.O. box address does not qualify as a valid home address. For Coinsquare users who live in areas with no evident street address, please provide a Legal Land description. 

Your proof of address document must meet the following criteria:

  1. Your first & last name
  2. Your full address (with postal code)
  3. The statement account number with no redacted digits (including SINs)
  4. Dated within the previous 3 months.

These are acceptable proof of address documents:

Any of the following statements from the Federal, Provincial/Territorial or Municipal levels of government:

  • Canada Pension Plan Statement of Contributions (CPP)
  • Statement of Employment Insurance Benefits Paid (T4E)
  • Statement of Old Age Security (T4A)
  • Statement of Canada Pension Plan Benefits (T4A)
  • Statement of Remuneration Paid (T4)
  • Notice of Assessment
  • Goods and Services Tax/Harmonized Sales Tax (GST/HST) Notice (the actual cheque itself is NOT acceptable)
  • Digital Record of Employment (ROE) (handwritten copies are NOT acceptable)
  • Canada Child Benefit Notice (CCB)
  • Property Tax Assessment 
  • Municipal Utilities Statement
  • CRA Requirement to Pay Notice
  • CRA Instalment Reminder / Receipt
  • Workplace Safety and Insurance Board Statement of Benefits (T5007)
  • Provincial/Territorial Vehicle Registration (only accepted if dated)

Any of the following statements from a bank, trust company or credit union:

  • Bank Statement for a Chequing, Savings, Tax Free Savings Account (TFSA)
  • Any Credit Card Statement
  • Registered Education Savings Plan (RESP)
  • Registered Retirement Savings Plan (RRSP)
  • Registered Retirement Income Fund (RRIF)
  • Registered Home Ownership Savings Plan (RHOSP)
  • Mortgage Statement

Any of the following utility bills*:

  • Water
  • Hydro (Electricity)
  • Natural Gas
  • TV (Cable / Satellite)
  • Home or Mobile Phone/Internet

Any letter, transcript or bill issued by a Canadian university or college.

Any letter, statement, bill or certificate issued by an insurance company registered in Canada:

  • Home Insurance
  • Tenant Insurance
  • Auto Insurance i.e. “Pink Slip”
  • Life Insurance

Why was my proof of address document rejected?

Here are some common reasons for rejecting your submission:

  • Missing or redacted information. Please ensure your document meets the criteria outlined here.
  • Partial statement. It's unclear what type of statement you've submitted. We require a clear and complete statement.
  • Driver's licenses are not accepted. Please ensure your document is from the list provided above.
  • Your mailing address is a P.O. box. Please upload a utility bill that shows your service address.
  • The name on the statement does not match our records. Only upload documents that are addressed to you.
  • The address on the statement does not match our records. If you need to update your address, please reach out to us here.

Please reach out to us here if you're still having trouble validating your address.

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